Clear terms, before you pay.

ChatShaadi is a custom, digital service. When you place an order, our team designs an interactive, chat-style wedding invitation from the details you send us and hosts it on a link you share with your guests. An order can include:

A plan

Classic or Signature

Optional add-ons

Animated Character Story, Custom Domain, Photo Pod & Live Memories, Additional Guests

Because each invite is made for you and delivered digitally, it can't be returned. Once your payment is confirmed, our team begins work, and payments for plans, add-ons, and guest packs are non-refundable.

This applies even if:

• You change your mind after ordering
• Your wedding is postponed, moved, or cancelled
• You decide not to share or use the invite

Wedding dates or venues changing? We'll update your invite on the same link instead, so your guests always see the latest details.

We will refund you in these situations:

We can't deliver

If we are unable to deliver your invite after you've sent us everything we need, we refund the full amount you paid.

Charged in error

If you were charged twice for the same order, or charged for an order that didn't go through, we refund the extra or failed charge.

We want you to love your invite. When it's ready, we'll let you know so you can review it before sharing it with anyone.

Design revisions

Tell us within 7 days of delivery and we'll fix mistakes and make reasonable design revisions at no extra cost.

Event details

Updates to dates, venues, timings, and messages can be requested any time while your invite is live.

New requests

Work beyond your original order, such as a new design direction or new illustrations, may be quoted separately before we start.

Revisions are how we make things right; they are offered in place of a refund.

• Approved refunds go back to your original payment method through Razorpay
• Refunds are issued in the currency you paid in
• We'll email you once the refund has been issued
• How long it takes to appear depends on your bank or card issuer

To report a problem or request a refund you think you're owed, email support@chatshaadi.com or message us on WhatsApp. Please include:

• The email address you used at checkout
• Your order or payment ID from your confirmation email
• A short description of what went wrong

We may update this Refund Policy from time to time. Changes are posted on this page with a new date, and we'll let you know by email about significant changes. Orders already paid for are handled under the policy in place when you paid.

This policy forms part of our Terms of Service.